

Our Services
When Your Customers Talk, We Listen

“Data-driven” is a bit of a marketing buzzword nowadays, but very few agencies truly connect analytics to action. Trafiki is in the minority that do.
Your customers speak through data; their needs, wants and expectations are hidden within how they interact with your site. That’s why our team of UX specialists will monitor your customer’s online behaviour, and then use this user research data to directly inform their strategy.
Remember, a stellar PPC and/or SEO campaign that generates targeted traffic means nothing if your site is not designed to convert your audience. What’s the point in getting found on search if the user clicks off after being frustrated by your checkout flow?
Most eCommerce agencies will simply offer to build your online presence without helping you capitalise on the traffic generated. By also addressing your user experience issues, we will help you create a site that actually motivates customers to make purchases.
Our UX Audit: Understand Your Users
Whether you know it or not, your site has usability issues that are creating a barrier between your eCommerce business and many more conversions. Our UX audit can lift this barrier. Following a surgical analysis of your website, our team of UX specialists will identify usability problems and create conversion-focused solutions that address them. You will receive an in-depth report that covers all aspects of your site’s user experience, including:






Website Navigation
On-site Search
Product Feeds
The Checkout Process
Mobile UX