Our UX Audit in a Nutshell
We will perform a surgical analysis of your website, producing conversion-focused solutions that are utterly tailored to your business whilst being supported by large-scale UX research and industry best practices.
Unlike many other UX audit services, we can go one step further and actually fix your website. Our in-house development team are on hand to carry out any UX design repairs and work with you to re-imagine your site.
Schedule a call with us so we can talk through the details of a potential UX audit. It’s time to take pride in your digital presence. Sales and conversions will follow.
The Process
01. Reach out to Us
You pick a time that suits you. We then offer a free 30-minute initial call where we will provide you with a quote.
02. Website Review
You take us up on the offer. We will go away, identify your site’s UX issues, and start problem-solving.
03. Receive UX Audit
You receive your tailored, in-depth UX audit report. We guarantee to get this to you within 7 days.
04. Elaboration
You have a call with our UX experts to go through the findings. Here, we can elaborate and you can ask any questions.
Inside Your UX Audit
Inside Your UX Audit
Website
Navigation
Navigation throughout a website needs to be intuitive. Your customers should be able to move seamlessly and logically between your homepage, category pages, and drop-down menus. We will show you how.
Did you know that first impressions of a website are 94% design-related, with a particular focus on navigational aids.
On-site
Search
Search results should be clear, useful and ranked by relevance. If they are not, your customers will lose trust in your site’s ability to find what they need.
Did you know that 80% of consumers will abandon a site after a poor search experience.
Product Feeds
and Filtering
Your product layout and sorting mechanisms must help guide users on their journey to making a transaction. Filter categories, for instance, need to be clearly defined and allow for multiple selections.
Did you know that eCommerce sites need to make an average of 35 design changes to achieve optimal product list usability.
The Checkout
Process
A good checkout system will go unnoticed by most customers (that’s what we want!), a bad one will disrupt the entire process and lead to abandoned carts. By unpicking the functionality of your shopping basket, form fields, etc. we will explain how you can construct the ultimate user-friendly checkout.
Did you know that 70% of customers abandon their baskets due to poor user experience.
Mobile
Optimisation
Mobile UX requires different considerations to desktop, and all too often these considerations seem to fall by the wayside. Given that an increasingly large percentage of online shopping is done via a mobile device, no eCommerce site can afford to let this happen.
Did you know that 53% of mobile visits are abandoned simply if the page takes longer than 3 seconds to load.
And much
much more…
Are you using high-quality imagery? Are you using your CTAs effectively? Is your site optimised for Google’s Core Web Vitals? There are so many different moving parts that need attention when it comes to user experience. Every interaction with your customer matters and that is why our UX audit covers all possible bases.
Schedule a Discovery Call
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